Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, before it’s shipped out. Our products are printed on demand, which means that it can sometimes take longer to receive your order. The shipping time depends on your location, but can be estimated as follows: 

• USA: 3–4 business days

• Europe: 6–8 business days 

• Australia: 2–14 business days 

• Japan: 4–8 business days 

• International: 10–20 business days

Printful has all the tracking information and we cannot look up the delivery status of an order.

Where will my order ship from?

Our distributor, Printful, works with an on-demand order fulfillment company with facilities worldwide! 

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following: 

• Check your shipping confirmation email for any mistakes in the delivery address.

• Ask your local post office if they have your package.

• Stop by your neighbors in case the courier left the package with them. 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with Printful at support@printful.com with your order number.

If you did find a mistake in your delivery address, Printful can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand company through our distributor, Printful. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, reach out to Printful’s customer service at support@printful.com.. 

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email Printful Support at support@printful.com within 7 days with photos of the damaged product, your order number, and any other details you may have about your order. They’ll get back to you with a resolution as soon as possible!

Returns 

What’s your return policy? 

Printful does not offer returns and exchanges, but if your order was damaged or wrong, please let us know by contacting Printful at support@printful.com! 

Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact Printful at support@printful.com with photos of wrong/damaged items and they’ll sort that out for you. 

Can I exchange an item for a different size/color? 

At this time, we don't offer exchanges for online orders. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let Printful know at support@printful.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Last Updated: October 22, 2024